Why Word of Mouth Is Not Enough

Word of mouth is the most trusted form of marketing, and for many activity providers it is the primary source of new enrolments. But it has a fundamental limitation: you cannot control it. You cannot scale it. And if you rely on it exclusively, you are one bad term away from empty classes.

A proper marketing strategy does not replace word of mouth. It amplifies it and fills in the gaps. The goal is to build multiple channels that consistently put your business in front of parents who are actively looking for what you offer.

Local SEO: Getting Found When Parents Search

When a parent searches "swimming lessons near me" or "dance classes for kids in Bristol," you need to appear in those results. This is local SEO, and it is the single highest-return marketing activity for most activity providers.

Digital marketing strategy planning with laptop showing analytics and social media — A clear marketing strategy helps you reach the right families in your local area

Google Business Profile

If you do nothing else from this guide, do this: claim and fully complete your Google Business Profile (formerly Google My Business). This is the box that appears on the right side of Google search results and on Google Maps.

Use your exact business name consistently everywhere
Choose the most specific category available (e.g., "Swimming School" not "Sports Club")
Add your full address, phone number, website, and opening hours
Upload at least 10 high-quality photos of your venue, classes in action, and your team
Write a compelling business description using natural keywords
Post updates at least twice a month (class news, achievements, seasonal offers)

Google Reviews

Reviews are the rocket fuel of local SEO. Businesses with more reviews and higher ratings rank higher and convert more searchers into enquiries.

Ask every satisfied parent to leave a review. The best time to ask is immediately after a positive moment: a child passing a level, a great performance, a personal best.
Make it easy: send a direct link to your Google review page via email or text
Respond to every review, positive or negative, professionally and promptly
Never offer incentives for reviews (this violates Google's policies)

Your Website

Your website needs to do three things well: rank in search engines, convince parents you are the right choice, and make it easy to book. For SEO, ensure every page has a unique title tag and meta description, your business name, address, and phone number are consistent across the site, and you have dedicated pages for each class type and location you serve.

Social Media Strategy

Social media for a children's activity business is not about going viral. It is about building trust, staying visible, and creating a community that parents want to be part of.

Platform Selection

Facebook: Still the primary platform for reaching UK parents aged 30-45. Essential for local community groups, events, and paid advertising.
Instagram: Excellent for visual content. Great for showcasing classes, student achievements, and behind-the-scenes content. Reels (short videos) currently receive the most organic reach.
TikTok: Growing rapidly among younger parents. Short, authentic video content performs best. You do not need high production values.

Do not try to be on every platform. Pick two and do them well. Facebook plus Instagram is the standard combination for most activity providers.

Content That Works

Student achievements: Level passes, competition results, performance photos (with consent)
Behind the scenes: Setting up for a class, instructor training, new equipment arriving
Educational tips: "3 things to practise at home between lessons"
Testimonials: Video testimonials from parents are particularly powerful
Team introductions: Parents want to know who is teaching their children

Aim for 3-5 posts per week per platform. Use a content calendar to plan ahead and batch-create content when possible.

Email Marketing

Email remains one of the highest-ROI marketing channels. For an activity business, email serves two purposes: retaining existing families and re-engaging lapsed ones.

Emails You Should Be Sending

Welcome sequence: When a new family enrols, send a series of 3-4 emails over the first two weeks welcoming them, explaining what to expect, and reinforcing their decision
Term reminders: Two weeks before re-enrolment opens, remind parents and highlight what their child will learn next term
Achievement notifications: When a child passes a level or achieves a milestone, notify the parents immediately. This is your best retention tool.
Win-back campaigns: If a family does not re-enrol, send a sequence after 2 weeks, 4 weeks, and 8 weeks. Understanding why they left is as valuable as winning them back.

Platforms like AMES can automate many of these communications, triggered by events in your booking system so you never miss a touchpoint.

Referral Programmes

A structured referral programme turns your best marketing channel (word of mouth) into a system you can measure and optimise.

Happy families together at a children's activity venue — Word of mouth from happy families remains the most powerful marketing tool

What Works

Two-sided incentives: Reward both the referrer and the new family. A common structure is a free class or £10 credit for each party.
Make it simple: Give every family a unique referral code or link. If the process requires more than one step, you will lose most referrals.
Remind regularly: Mention your referral programme in your email signature, on invoices, and at the end of each term. Parents forget.

Partnership Marketing

Partner with complementary local businesses to reach new audiences at zero cost.

Schools and nurseries: Offer to run a demo session or place flyers in book bags
Other activity providers: Cross-promote with non-competing businesses (a dance school promoting a gymnastics club and vice versa)
Local shops and cafes: Leave flyers at family-friendly venues
Health visitors and GPs: Some will display information about physical activities for children

Seasonal Campaigns

Certain times of year are natural enrolment opportunities. Plan campaigns around them:

September: New academic year, fresh start energy, highest demand period
January: New Year resolutions, parents wanting children to be more active
April/May: Summer term, plus parents thinking about holiday clubs
Summer holidays: Intensive courses and holiday camps

Start promoting each campaign 4-6 weeks in advance. Use a mix of social media, email, and paid advertising for your biggest seasonal pushes.

Measuring What Works

Every marketing activity should be tracked. At minimum, know the answer to: where did each new enquiry come from?

Ask every new enquiry: "How did you hear about us?" and record the answer consistently
Use UTM parameters on links in your emails and social posts to track website traffic sources
Review your Google Business Profile insights monthly
Track your cost per acquisition for any paid advertising

Actionable Takeaways

Claim and complete your Google Business Profile today if you have not already. This single action will generate more enquiries than almost anything else you can do.
Set up a referral programme this term. Even a simple "refer a friend, both get a free class" structure will generate results.
Build a content calendar for the next month. Plan 3-4 posts per week and batch-create the content in one sitting.
Send a re-engagement email to every family that did not re-enrol last term. Some will come back. The rest will tell you why they left, which is equally valuable.